Q1:

Some components can not be downloaded automatically, how to download these components manually?

A:

Some components can not be downloaded successfully by the Web system limitation when running Web monitor program. Please follow the steps as below to do.

(1) Browse [Start] to click internet explore. Follow to click [Tool] and [Internet Option] buttons to come up with screen.

(2) Click [Setting] button to continue as below.

(3) Click [View objects…] button to continue as below.

(4) Select 「VideoControlPlayer」 component and click the right button of the mouse to delete this component. You can continue to download new component again.

Q2:

Which devices are needed to start with UniDraw (Hardware acceleration) to view images?

A:

Please set UniDraw (Hardware acceleration) to run the HikVision, DaHua, SMC, CTCU, Moxa, Sercomm, DLink (DCS-N6240、DCS-N4532) devices to view image.

Q3:

If the error message of “HTTP 403 forbidden” is occurred when the internet explore is started, it means the IIS has not installed successfully. Please follow the steps as below to verify the IIS installation is good or not.

A:

Verify the IIS abnormal:

[1] Start internet explore and input http://localhost/localstart.asp

[2] If it is occurred the “HTTP 500” internal error message after input, then it is confirmed that IIS is abnormal. Please use the following steps to fix.

Solution:

[1] Verify the host machine’s DTC service (Distributed Transaction Coordinator) can be started normally or not.

[1.1] Skip this step if it is normally.

[1.2] If it is abnormal and unable to start, please browse [Start] and [Run] to key in “msdtc –resetlog”

[1.3] If the command line is correct, then restart the host machine to verify IIS can be run normally

[1.4] If the command line is error, then run [2] in the DOS mode.

[2] Browse [Start]、[Run] to key in CMS and get in the DOS mode to execute the following Commands.

[2.1] cd %windir%\system32\inetsrv

[2.2] rundll32 wamreg.dll, CreateIISPackage

[2.3]regsvr32 asptxn.dll

[2.4] Restart the host PC.

[3] After the host machine is fixed completely, start internet explore to input http://localhost/localstart.asp to make sure IIS is fixed.

[4] If the IIS has been fixed, then remove CVS software, and follow to restart the host machine.

[5] Make sure the IIS is normally. Reinstall CVS software to have the software run normally.

Q4:

4. Please list the reservation days for control, proxy and WD log and how to modify them.

A:

(1) Control Log: 30 days

(2) Proxy Log: 30 days

(3) WD Log: 180 days

If there is a special request to update the log reservation day, please access C:\Program Files\CVS Server\System directory to modify System.xml manually to fulfill the request.

This is not recommended for user to make change but SI has qualification to make it.